Car Service Advisor

Job reference: 18754

Greeting customers, listening to requests, scheduling appointments, estimating costs and answering queries
Communication with customers regarding vehicle problems/issues
Communicating with technicians about the status of vehicles and ensuring that vehicles will be ready on time
Acting as an advocate for customers when communicating vehicle problems 
Laising with technicians about parts ordering to ensure requisite parts are avilable when required, and communciating any time restrictions to customers in a timely manner
Maintaining positive relationships with customers ensuring repeat business
Displaying extensive knowledge about products and services
Approaching transactions with sales-minded professionalism and upselling products and services to customers
Processing customer payments
Demonstrating extensive knowledge of service department

Qualifications Required

A good standard of education, including GCSE, Maths and English at Grade C or above
NVQ Level 3
A current and valid UK driving licence
Previous experience in Motor Trade Aftersales
Previous experience in roles such as Workshop Manager/Workshop Controller/Service Advisor
Excellentr customer service and communication skills
A good eye for detail
A hands-on approach
The ability to work within a fast-paced, dynamic and challenging environment
Enthusiasm and flexibility to business needs
The ability to manage time, resources and workload effectively with minimum supervision

Apply now

Hours

Full-time

Location

Bristol

Salary

£22,000 plus bonus, commission and benefits

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Get in touch

Please contact us, we'd love to hear from you...

  • Call: 0117 921 1831

  • Email: enquiries@pamela-neave.co.uk

  • Fax: 0117 925 1019

  • Visit
    18 St Augustines Parade
    The Centre, Bristol
    BS1 4UL

 

Pamela Neave at Whirlpool Corporation (UK)

  • Call: 01454 322778

  • Email: client.liaison@pamela-neave.co.uk

  • Visit
    Station Road
    Yate, Bristol
    BS37 5HR

Tel: 0117 921 1831 Email: enquiries@pamela-neave.co.uk Fax: 0117 925 1019 Address: 18 St Augustines Parade, The Centre, Bristol, BS1 4UL

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