Complaints Freedom of Information & Governance Manager

Management

Position: Temporary

You will manage an effective Corporate complaints process, ensuring investigations across the organisation are carried out in line with the agreed procedure.  You will be responsible for ensuring the company achieves excellent performance in respect of complaints handling and will report to departmental management teams regularly, collating compliments received by the department.
To assist in the management of or supervise a team or service area providing customer services.
Assist in the management of, or supervise a defined team ensuring team members receive clear organisational direction and development and the work meets the required standards.
Contribute and participate in departmental projects to improve the quality and standard of service provision or manage smaller projects in your own specialist area.
Provide expert and sound advice to colleagues and customers, and keep up to date with developments both internal and external to ensure customers are well informed and that service delivery meets changing requirements.
Ensure that customer queries and complaints received by the team are resolved and major issues are reported as required using set procedures.

Recovery Coach

Social / health care

Position: Temporary

To engage and support service users in leading their journeys, and to maximise their choice and control over the support they receive by developing a responsible network of support. To work with agencies, family, friends and others to create a comprehensive network of support that remains beyond the end of support provisions.To work in a motivational and psychologically informed way to create service user independence as quickly as possible, whilst managing needs and risk.

• Work to the Recovery Coach model principles
• Conduct and support service users assessments
• Positively manage and reduce service user risk using risk planning tools
• Working with a caseload, undertake proactive work across Bristol to engage and build trusting relationships with clients. Developing a full understanding of their backgrounds, current situation, their priorities, needs, hopes and ambitions.
• Provide a single consistent point of contact for a service user and other people working with them.
• Develop strength-based actions, orientated around the Outcome Star/Social Inclusion Web Tool. Support each client in leading their journey at a pace that is right for them, and review progress on actions with them on a regular basis.
• Communicate and meet with the service user’s network and support them to support the service user’s progression towards completing actions.
• Respond flexibly to clients, meeting at ...
  Hours
  

  Full-time

  Location
  

  Central Bristol

  Salary
  

  £10.62ph

  
  More details

Floating Support Recovery Worker

Social / health care

Position: Temporary

To work on the Community Floating Support Service in Bristol, within a defined geographical location, providing high quality support to service users. 

• Assist the service team in providing effective, efficient and sensitive service to service users.
• Support planning system to empower and assist service users to identify and meet their support needs, including undertaking agreed actions, in a safe and supportive environment.
• Co-production and implementation of support plans (with senior support worker) as directed, including the updating of file notes.
• Maintain regular contact with service users and provide practical support and assistance as appropriate.
• Liaise with other members of the project team and relevant agencies to ensure service users receive the necessary services and support.
• Carry out duties in a safe manner, being aware of risk and adhering to the health and safety policies of the organisation.
• Provide support with the administration and organisation of activities for service users.
• Work collaboratively with the rest of the Team to ensure steps are made to achieve positive outcomes for service users 
• Be familiar with the organisations service user participation policy and promote involvement of service users within the organisation and the community.
• Manage daily tasks and time effectively, making best use of supervision, training and staff...
  Hours
  

  Full-time

  Location
  

  Central Bristol

  Salary
  

  £10.96ph

  
  More details

Scientific Officer/Enviromental Health Officer

Something different

Position: Temporary

Looking for an enthusiastic, motivated and experienced Environmental Health practitioner.  Covering a wide range of environmental protection functions including air quality, water quality, environmental permitting, contaminated land and investigation of nuisance complaints arising from residential, commercial and industrial premises you will also give technical advice on planning and licensing applications.

Warehouse Team Leader

Warehouse

Position: Fixed term

Our manufacturing plant is looking for a Warehouse Team Leader to join its team. Working in a fast moving production environment, you will lead a team of Material Handlers and FLT drivers in delivering material to the production lines. The role is initially on a 6 month fixed term contract.
Your day to day duties will include: -

• Leading the team ensuring processes are followed and support Warehouse Supervisor in assigning job roles at the beginning of the shift.
• Coordinating the training of new and existing team members.
• Ensuring health and safety, quality and environmental standards are adhered to.
• Problem solving using relevant tools and implementing countermeasures to avoid impact on material delivery.
• Supporting team members’ performance and support Warehouse Supervisor in documenting the training and development team members, including the sign off of trained individuals..

Press Setter/Operator

Industrial and technical

Position: Permanent

2 Shift Rotation 7am-3pm / 3pm-11pm
Must be reliable, switched on with excellent communication skills.
Specific experince with operating and setting heavy press machines or similar.
Machinery and Engineering background required.
Must have technical skills and abilities.