Recovery Coach

Job reference: CT10442

Position: Temporary

To engage and support service users in leading their journeys, and to maximise their choice and control over the support they receive by developing a responsible network of support. To work with agencies, family, friends and others to create a comprehensive network of support that remains beyond the end of support provisions.To work in a motivational and psychologically informed way to create service user independence as quickly as possible, whilst managing needs and risk.
  • Work to the Recovery Coach model principles
  • Conduct and support service users assessments
  • Positively manage and reduce service user risk using risk planning tools
  • Working with a caseload, undertake proactive work across Bristol to engage and build trusting relationships with clients. Developing a full understanding of their backgrounds, current situation, their priorities, needs, hopes and ambitions.
  • Provide a single consistent point of contact for a service user and other people working with them.
  • Develop strength-based actions, orientated around the Outcome Star/Social Inclusion Web Tool. Support each client in leading their journey at a pace that is right for them, and review progress on actions with them on a regular basis.
  • Communicate and meet with the service user’s network and support them to support the service user’s progression towards completing actions.
  • Respond flexibly to clients, meeting at times and locations chosen by them.
  • Work closely with volunteers to achieve a coordinated approach to supporting clients.
  • Enable clients to build contact and increase use of services, increasing their choice and control.
  • Where service blocks or barriers are encountered, raise these with the agencies concerned. Advocate and influence on behalf of clients to ensure identified services engage and do not reject clients. 

Qualifications Required

  • Strong engagement skills, demonstrating flexibility and persistence in engaging clients using a variety of strategies
  • Ability to think and operate ‘outside the box’ in order to find creative and non-traditional ways of supporting clients
  • Skills in supporting clients to lead their recovery journey, and to maximize their choice and control
  • Negotiation, mediation and client advocacy skills
  • Influencing skills
  • Solutions focused “can do “ approach
  • Good standard of IT skills, particularly in MS Word
  • Excellent communication skills in both written and oral form
Able to work well under pressure and to plan and manage workload
  • A proven knowledge and understanding of the care and support requirements of people with complex and multiple needs relating to homelessness, mental health, offending, drugs and alcohol
  • A proven knowledge of safeguarding processes
An understanding of the issues experienced by the client group gained through personal and/or work experience.
  • Proven experience of working in service provision for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending
  • Proven experience of outreach or floating support work, demonstrating persistence and flexibility and a range of strategies in successfully supporting clients to engage voluntarily
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • MUST have an enhanced DBS 

Apply now




Central Bristol



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Please contact us, we'd love to hear from you...

  • Call: 0117 921 1831

  • Email:

  • Fax: 0117 925 1019

  • Visit
    18 St Augustines Parade
    The Centre, Bristol
    BS1 4UL


Pamela Neave at Whirlpool Corporation (UK)

  • Call: 01454 322778

  • Email:

  • Visit
    Station Road
    Yate, Bristol
    BS37 5HR

Tel: 0117 921 1831 Email: Fax: 0117 925 1019 Address: 18 St Augustines Parade, The Centre, Bristol, BS1 4UL

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