Switchboard Administrator

Job reference: CT10532

Position: Temporary

This role requires someone who is fully flexible and able to work a 24/7 shift pattern. 
The ideal candidate will have experience working in a call centre and be able to stay focused and alert at all times.
You will have proven knowledge of major switchboard services and be able to answer all incoming and internal calls in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently.

Qualifications Required

  • Educated to level 3 in Call Centre Operations (or equivalent), or has gained experience (typically two years) in a customer service role.
  • Good inter-personal skills, and to be able to handle contacts of all types and at all levels.
  • Have exceptional customer service skills.
  • Has obtained a general IT training qualification , such as CLAIT or ECDL or is willing to work towards it.
  • Advanced keyboard and telephone skills to accurately process a high volume of calls efficiently.
  • Resilience to deal with complaints and callers who may be upset. 

Apply now




North Bristol



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Tel: 0117 921 1831 Email: enquiries@pamela-neave.co.uk Fax: 0117 925 1019 Address: 18 St Augustines Parade, The Centre, Bristol, BS1 4UL

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