Key Responsibilities:

  • To assist with the council obligations on tonnage data reporting linked to the environmental permit for the landfill site and tax obligations.
  • To deal with service requests from customers. To review, update, and communicate to customers the pricing structure and applicable rates, and monitor customers are charged the correct rates.
  • To collate information and produce data reports from the Council systems in use suitable for performance monitoring and utilisation reports to support senior managers.
  • To follow existing accounting procedures for the control and reconciliation of income linked to the service area, including customer set up, issue of invoices, and regular checks to verify integrity of data.
  • To monitor the payment process, carrying out recovery where appropriate.
  • To monitor waste streams going in and out of site, chasing missing loads, and ensuring weighbridge tickets tally up with those of the end destinations.
  • To operate the weighbridge and ensure correct functioning of all weighbridge equipment and systems.
  • To be responsible for ensuring integrity of data captured.
  • To participate in opening and securing the building, setting and re-setting alarms, in touch with call out personnel and security and reporting any interruption to the alarm procedure.
  • To take reasonable care of own and others safety; to cooperate with managers and supervisors in complying with statutory health and safety duties.
  • To work across multiple service areas.
  • To carry out other standard operative duties, such as providing instructions/assistance to residents, traffic control, emptying of containers and monitoring skip usage, carrying out cleansing duties, etc.

Requirements:

  • At least 5 GCSEs or equivalent or be able to demonstrate substantial practical knowledge and experience.
  • Full current driving licence.
  • Knowledge and awareness of health and safety legislation.
  • Working knowledge of computer software packages — Excel, Word, and Outlook as a minimum.
  • Ability to understand and ensure compliance with specifications, contract documentation, and health and safety requirements.
  • Possess customer care skills and the ability to represent the Council in relation to the posts area of responsibility.

Desirable:

  • Experience in an office environment.
  • Knowledge of Local Government services and operational service delivery.
  • Working knowledge of payment systems.
  • Experience in the waste sector of transferrable experience.
  • Experience in operating payment and accountancy systems.
  • Experience in a customer service environment.

Contract: 12 weeks

Hours: 37 per week

Reference: CT11158